Broome Pride Trusts Sticky Tickets – Here’s Why You Should Too

Broome Pride Inc. is all about embodying the spirit of “ONE COMMUNITY” — because who says you can’t mix love, inclusion, and a splash of fabulous? This inclusive powerhouse brings allies across Western Australia together to celebrate LGBTQIA+ pride.

Broome Pride’s signature event, the Broome Mardi Gras, features everything from cabarets and parades to dance parties, bingo, and a whole lot of love, making it a celebration that unites the community in the best way. When it comes to making sure these large-scale events run seamlessly, Broome Pride knows who to trust: Sticky Tickets, an Australian-owned ticketing platform and a proud ally.

Lucy Falcocchio, Founder and President of Broome Pride Inc., shares why Sticky Tickets has become their go-to partner after 10 years of Mardi Gras success.

The Challenges of Managing a Multi-Event Festival

Broome Pride needed a budget-friendly and customisable ticketing solution to manage their Mardi Gras events, from reserved seating to multiple ticket types plus smooth sales and customer service that wasn’t just good, but extraordinary.

Lucy explains, “We needed a reliable online ticketing solution that could seamlessly handle multiple Broome Mardi Gras events, including reserved seating options for shows like our cabaret. It was crucial to have a platform that made ticket promotion and sharing simple and efficient, particularly for a multi-event festival. Additionally, we sought an Australian-owned and operated platform where excellent customer service is guaranteed. Being able to speak directly with someone and discuss our unique festival requirements was a top priority, and Sticky Tickets delivers on all fronts.”

The Sticky Tickets Difference

By partnering with Sticky Tickets, Broome Pride unlocked a host of benefits:

Unmatched Customer Support
Sticky Tickets assigned Broome Pride Inc. a dedicated account manager, providing hands-on support from system setup to pre-event planning, saving time and ensuring a seamless attendee experience.

Lucy shared, “Sticky Tickets provides a truly collaborative partnership, offering custom support solutions that are second to none. Their provision of a dedicated account manager who is solution-focused has been invaluable whenever required. The support in system configuration for intricate ticketing requirements has saved us significant time and boosted administrative efficiency.”

User-Friendly Reporting Tools
For an organisation that manages events with diverse requirements, Sticky Tickets’ reporting suite has been a game-changer.

Lucy explained, “The user-friendly reporting suite, with options for specialised reports, has been a game-changer, especially for handling tasks like sending detailed dietary and seating requirements to caterers. Pre-event meetings to plan for potential system loads during high-demand periods ensure a smooth and efficient ticketing experience for both our team and our attendees.”

Empowering Ticket Holders
A standout feature, Sticky Tickets allows ticket buyers to edit their own details, reducing admin work and enhancing the customer experience for Broome Pride and its attendees.

Lucy quoted, “We exclusively use Sticky Tickets because of their customer-first approach, exceptional service delivery, and expertise. Having previously dealt with a large offshore provider, we deeply value Sticky Tickets’ personalised service, including the ability to directly speak with someone who understands our needs. Time differences, which were an issue with other providers, are no obstacle with Sticky Tickets. Despite being East Coast-based and our business operating on the West Coast, they accommodate us and our customers effortlessly.”

Lucy added, “Our customers frequently praise their support desk, highlighting the outstanding customer service that sets Sticky Tickets apart. Compared to our previous provider, Sticky Tickets is leagues ahead in reliability, responsiveness, and adaptability to our unique requirements.”

Top-Tier Customer Support

Lucy emphasises the importance of working with a company that values relationships and gives back to the community. Sticky Tickets supports non-profits by donating 10% of their fees, a gesture that resonates deeply with Broome Pride’s values.

The organisation also praised the leadership at Sticky Tickets. Lucy noted, “Beyond this, Sticky Tickets’ Head of Customer Experience, Doug Switzer, has been an exceptional leader who truly leads by example. It’s been a pleasure having him personally handle our account over the years, and we’re equally excited to now work with our new Account Manager, Richard Corpuz, who has been mentored under Doug’s leadership. We feel confident in his ability to provide the same level of support and dedication.”

Looking Ahead Together

Broome Pride’s partnership with Sticky Tickets proves that when community-driven organisations team up with the right ticketing service provider, magic happens. Lucy shares, “As a non-profit, we couldn’t be happier with our partnership. Sticky Tickets’ customer-first approach and personalised service truly stand out.” Now, Broome Pride is ready to paint the Kimberley region rainbow-bright, and Sticky Tickets is strutting alongside, keeping every event flawless, fierce and fabulous.

Catch the Broome Mardi Gras this February 20 – March 2, 2025 on Sticky Tickets. Get your Broome Mardi Gras tickets here!

Curious about how Sticky Tickets can be your trusted event ticketing partner? Schedule a call with us today!

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