Sticky Tickets Policy Updates

Our community has grown and we’ve expanded our services, so we have updated our website Terms and Policies. This includes our Privacy Policy, Refunds Policy, Terms of Sale, Ticket Sellers Agreement, and Website Terms of Use. This is so we can remain inline with our current business climate, and to create a better working environment for our community. We feel confident that in the Sticky Tickets policy updates we have amended and added new policies and features which will ensure that we operate safely, ethically and legally for both ticket purchasers and our event organisers. These changes will take effect 15th May 2019.

We have put together a summary of the changes here , although as this summary does not cover every single detail, we encourage you to also read the documents in full by either clicking the direct links above or referring to the Policy Update page for direct links to the updated Terms and Policies.

What do you need to do?

You do not have to take any action in order to agree to these the updated Terms and Policies. Your acceptance of the updated Terms and Policies will be deemed to have been granted if you continue to use the Sticky Tickets service after the effective date. If you do not want to accept the updated terms, you have the option of closing your Sticky Tickets account before May 14th, 2019, however we hope that you will contact us to discuss before doing so if you feel there is an incompatibility between the updated terms and your requirements.

Summary of updates to our online agreements:

We have made changes to our legal framework which will be effective May 15th 2019. For further information please read the full Terms of Use, Terms of Sale, Ticket Sellers Agreement, Refund Policy and Privacy Policy. We have made several changes to the form of these documents including separating the terms of sale, terms of use, creating a fair refunds policy and updating our Privacy Policy.

Website Terms of Use
The agreement is no longer to be read in conjunction with the Live Performance Australia Code of Practice and amounts to the contract between the users of our website and Sticky Tickets.
In essence, this contract deals with the contractual relationship between us and users that don’t buy a ticket.
To read in full, please click here: Terms of Use

Terms of Sale
The Terms of Sale and Terms of Use documents have been separated into separate agreements to better reflect the precise contractual relationship.
The defined terms or the labels that we have used to describe things in the Terms of Sale have changed to better reflect the in particular roles of the players – for example “Seller” is now an “Organiser”. Delivery of tickets is now subject to the shipping company of Sticky Tickets choice.
To read in full, please click here: Terms of Sale

Ticket Sellers Agreement
We have changed the requirements for listing and promoting tickets to events for sale.
The Ticket Sellers Agreement provides that a seller may use Sticky Tickets branding in order to promote the sales of tickets where they are sold on the Sticky Tickets platform.
The seller grants a limited license to Sticky Tickets for the use of its intellectual property on our website for the purpose of selling tickets to an event.
We have included contractual terms regarding:
-The moderation of content uploaded;
-That we may remove content that is uploaded at our discretion;
-Allowing us to verify information in regard to events promoted by Ticket Sellers.
To read in full, please click here: Ticket Sellers Agreement

Refunds Policy
We have introduced a standard refunds policy which is the default that Ticket Sellers must honour.
We will issue refunds where required to do so by the Australian Consumer Law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth).
We may issue a refund if requested to do so at our discretion.
To read in full, please click here: Refund Policy

Privacy Policy
We have updated our Privacy Policy for the purposes of being compliant with the Australian Privacy Principles and the European General Data Protection Regulation.
Because we collect and distribute Personal Information as defined in the Privacy Act 1988(Cth) for the purposes of our business, including distributing that information to Ticket Sellers, we have had to update how we do this.
Our new Privacy Policy contains a variety of new provisions to explain:
-that we provide individuals with the opportunity to access and correct personal information we hold about them;
-that we have a complaints procedure in place with regards to personal information; and
-that we have outlined and updated our security protocols with regards to storage and updating personal information.

To summarise, we have updated our Terms and Policies in order to remain inline with current laws and to simplify and amend some processes. There is nothing you need to do, and although these changes will not affect many users, we do encourage you to look through them (please click here). If you do not wish to accept them, you have the option to close your account by May 14th, however if you have any questions, concerns or would like clarification in any area, please contact us any time!

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